Privacy Policy

Effective Date: 25th October 2025

Website: www.ticketvort.com

Company: TicketVort Limited

Contact Email: enquiries@ticketvort.com

1. Introduction

TicketVort Limited (“TicketVort”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained from users (“you” or “your”) who access or use our website and services.

By using www.ticketvort.com, you agree to this Privacy Policy. If you do not agree, please do not use our platform.

2. Information We Collect

We may collect the following information from users:

2.1 Personal Information
– Full name
– Email address
– Phone number
– Billing address
– Payment information (processed through secure third-party payment gateways)
– Event details (for organisers)

2.2 Non-Personal Information
– Browser type
– Device information
– IP address
– Pages visited and time spent on our website

3. How We Use Your Information

We use your information for the following purposes:
– To process ticket purchases and event registrations
– To manage organiser accounts and event listings
– To communicate updates, confirmations, or customer support responses
– To improve our platform and user experience
– To comply with legal and regulatory requirements

With your consent, we may also send you marketing communications, event updates, and promotional offers.
You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Sharing of Information

We do not sell or rent personal data. We may share information only in the following cases:
– With event organisers, for purposes related to event management and ticket verification.
– With payment processors, to facilitate secure transactions.
– With law enforcement or authorities, where required by law.

All third parties handling your data are required to process it in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. After that, your data will be securely deleted or anonymised.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or alteration.
However, while we strive to protect your data, no online transmission is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate data
– Request deletion of your personal data
– Withdraw consent for marketing communications

To exercise these rights, contact us at enquiries@ticketvort.com.

8. Cookies

We use cookies to improve your browsing experience. Cookies help us understand how visitors use our platform and allow certain site features to function properly.
You can control or delete cookies through your browser settings, though some features may not work as intended if cookies are disabled.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the effective date updated accordingly. Continued use of our platform signifies your acceptance of any changes.